Frequently Asked Questions
Everything you need to know about shopping with MELO Labs
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is in its original packaging.
Do you ship internationally?
Yes, MELO Labs ships to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking link. You can also log into your MELO Labs account and view your order history to see real-time updates.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your payment information is processed securely. We never share your personal details with third parties.